FAQ
# Frequently Asked Questions (FAQ)
Welcome to the ZlippZ help desk! Here you’ll find quick answers to our most common questions.
Still need help? Drop us a line at ZlippZ@gmail.com — we reply within 24 h on business days.
---
## ORDERING & PAYMENT
### 💳 What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, Amex, Discover) as well as PayPal, Apple Pay and Google Pay.
### 🔐 Is my payment secure?
Absolutely. All transactions are encrypted via SSL and processed through PCI-compliant gateways. We never store card details.
### 🎟️ Can I use more than one discount code?
Only one promo code can be applied per order. Enter it at checkout and click Apply.
### ⏪ Can I modify or cancel my order?
If your order hasn’t been processed yet (within 1-3 business days), email us ASAP at ZlippZ@gmail.com with your order number. After processing, we’re unable to change or cancel.
---
## SHIPPING
### 🌍 Where do you ship?
We currently ship to the United States and the United Kingdom.
### ⏱️ How long is processing?
Processing takes 1-3 business days. You’ll get a shipping-confirmation email once your parcel leaves our warehouse.
### 🚚 How long is delivery?
| Destination | Carrier | Est. Transit Time* |
|-------------|---------|-------------------|
| United States | USPS / UPS | 7–14 business days |
| United Kingdom | Royal Mail / Evri | 7–14 business days |
*Delays may occur due to customs, holidays, or carrier backlogs.
### 💰 How much is shipping?
Real-time rates are calculated at checkout based on weight & destination. Free-shipping promos run throughout the year—subscribe to our newsletter to stay updated!
### 🔎 How do I track my package?
Your shipping email will include a tracking link. It may take 24–48 h for scans to appear.
### 🏠 I entered the wrong address—help!
Email us immediately with the correct address. If your order hasn’t shipped, we’ll update it. After dispatch, we can’t reroute parcels.
### 📦 My package is late / lost; what now?
If tracking hasn’t updated in 20 business days, email ZlippZ@gmail.com with your order number. We’ll open a claim or send a replacement.
### 💼 Will I pay customs or import taxes?
Orders to the US and UK rarely incur duties; if they do, the buyer is responsible for any import fees.
---
## PRODUCTS & SIZING
### 📏 How do I choose the right slipper size?
Our slippers run true to US/UK women’s sizing. For half sizes, we suggest sizing up. See the Size Guide below:
| US | UK | EU | Foot Length (cm) |
|----|----|----|-----------------|
| 5-6 | 3-4 | 36-37 | 22.5-23.5 |
| 7-8 | 5-6 | 38-39 | 24-25 |
| 9-10 | 7-8 | 40-41 | 25.5-26.5 |
### 🧼 How do I care for my slippers & bags?
- Slippers: Spot-clean with mild soap and air-dry.
- Canvas bags: Hand-wash cold; lay flat to dry.
Avoid bleach and high heat to keep colors vibrant.
### 🎁 Do you offer gift wrapping?
Not at this time, but every order arrives in cute, protective packaging—perfect for gifting!
### 🔄 An item is out of stock. When will it restock?
Popular styles restock every 4-6 weeks. Follow us on Instagram @ZlippZ or join our email list for restock alerts.
### ⏳ Do you take pre-orders?
Occasionally for limited editions. Pre-order items show an estimated ship date on the product page.
---
## RETURNS & EXCHANGES
### 🔄 What’s your return policy?
• Return unworn items in original packaging within 14 days of delivery.
• Email ZlippZ@gmail.com to start a return—include your order #.
• Refunds are issued to the original payment method once we receive and inspect the items.
### 🚚 Who pays return shipping?
Customers pay return postage unless the item arrived damaged or incorrect.
### 🔁 Can I exchange for a different size?
Yes—request an exchange in your return email. If the size you need is in stock, we’ll ship it once we receive your original pair.
---
## CONTACT US
Still need help? We’re all ears!
Email: ZlippZ@gmail.com
Response time: within 24 h (Mon-Fri)